FAQ

FAQ2017-09-24T16:23:09+00:00
How much do you charge for your services?2017-10-20T13:51:26+00:00

The cost of your project depends, of course, on its scope. On our Store Application you can see the base prices for most of our services. For most of them is indicated what is included within the price, so time and material. Of course the final cost of the project might vary depending on many factors and for this reason we ask you to contact us for a detailed estimate.

How do I send you files?2017-10-20T13:24:16+00:00

At the beginning of every project we create a reserved area, on our Project Management Application, containing all information. You will receive credentials (username and password) for accessing that project area.

There will be a page where we will share all files. This allows us to avoid using email to send files which might include protected information.

How do I check the progress of my project?2017-10-20T13:32:26+00:00

At the beginning of every project we create a reserved area, on our Project Management Application, containing all information. You will receive credentials (username and password) for accessing that project area.

There will be a page where will be listed all so-called “Issues”. Every issue contains a request and all issues together constitute your project.

During the course of the project the issues will be created, developed, tested and – once request is full-filled – closed. Watching the status of the issues will indicate the progress status of the project.

There is also a page called “Activity”, where you can see what has been done, by whom and how long it took.

Do you need a deposit to start my project?2017-10-20T13:57:52+00:00

Yes.

If your project is one of the services, which are part of our Store Application, then we will indicate the correct product-link and you will pay directly there.

If your project requirements are not part of our Store Application then we will send we will agree on ad-hoc payment procedure.

Immediately after we will start working on your project.

Do you serve clients worldwide?2017-11-07T17:05:22+00:00

Yes.

We work with clients worldwide. We have the tools and the methodologies to work with you even if we are very far. We can collaborate on your project as if we were sitting at the same table.
Even if you are in Zurich, Switzerland, where we are based.

What do you need from me to get started?2017-11-07T17:01:24+00:00

Every project is different but the main things we usually need are: Your logo (if you have one), text and content needed during the project.
Any other material needed will be discussed and identified by the Project Manager on a project by project basis.
We will also point you to a specific page on our Store to pay for our services. After payment the project will start.

Will Netfe sign an NDA (Non Disclosure Agreement)?2017-10-20T13:35:58+00:00

Yes.

Many of our projects are undertaken for large corporations who plan product and company launches months, even years, in advance. In order to work on their projects, Netfe may need access to proprietary information which our clients wish to keep as trade secrets. Accordingly, when we’re asked, we’re more than happy to sign client-supplied non-disclosure agreements or similar contracts.